C14 APAC Trade Client Experience Head
Lead a diverse team, drive client satisfaction, and implement innovative service improvements. Ideal for experienced leaders in trade services aiming for regional impact and growth.
The C14 APAC Trade Client Experience Head is a prestigious opportunity that places you at the forefront of regional leadership within CITI. This is a full-time role, designed for individuals with 2-5 years of experience in trade services, ideally with a background in leading teams and enhancing customer experience. Salary details are not publicly listed, but CITI is known for offering competitive compensation and industry-standard benefits.
Key Responsibilities and Day-to-Day Role
In this position, you’ll oversee a group of 150+ Trade Service Professionals spread over multiple countries within the APAC region. Your central mission is to lead, manage, and motivate the team to ensure delivery of superior client experience, with a strong emphasis on operational efficiency and controls.
The job includes direct ownership of trade transactions, resolving client inquiries, and being the senior escalation point for complex issues. You’ll develop new operating models and establish client-centric metrics to monitor satisfaction and process health across portfolios.
Interaction with internal partners, implementation of global programmes, and continuous process improvement using digital platforms and automation tools will be part of your daily tasks. Your leadership ensures compliance with Citi’s risk and control policies and fosters collaboration across functional teams.
Pros of the Job
One of the biggest advantages is the potential for significant career growth within an admired global financial leader. You will work in a highly dynamic environment that values innovation, diversity, and teamwork.
In addition, you will have direct influence on regional strategy and will be empowered to implement transformative projects, strengthening your expertise in both team management and client services.
Cons of the Job
Managing a large, geographically diverse team can present communication and coordination challenges. You need to be prepared for a fast-paced setting with high expectations on delivery.
There may also be moments of pressure due to the need to balance client demands with strict internal control frameworks. Assertive decision-making and adaptability are key to succeed.
Final Verdict
This position is ideal for ambitious professionals who seek impactful regional leadership. If you are prepared for a demanding yet rewarding experience, this role offers exceptional exposure and long-term career development at CITI.